FAQ

Your questions, answered.

Everything you want to know about how our done-for-you video plans work — before you sign up.

How does the process work?

You sign up for a plan, complete a short intake form telling us about your trade, services, and service area, and we handle the rest. Each month, you'll receive a fresh batch of ready-to-post short-form videos delivered straight to your email.

Do I need to film anything?

No. You don't need a camera, a crew, or any video experience. We create everything for you — no footage required from your end.

What contractors do you serve?

We work with home services and small commercial contractors — including roofing, HVAC, plumbing, electrical, remodeling, painting, landscaping, commercial cleaning, and more. If you serve homeowners or small businesses, we can build content for you.

How long until I get my first batch of videos?

After you complete your intake form, your first batch is typically delivered within a week. Each following batch arrives monthly on your renewal date.

Are the videos AI-generated or made by people?

We combine modern technology with hands-on review. Every video is checked and edited by a human with years of editing experience before it's sent to you. That's how we keep costs low while making sure each video meets a real quality bar.

Do you post the videos for me, or do I post them?

Either way — it's your call. By default you post them, and we make that about as easy as it gets: videos arrive already captioned, hashtagged, and optimized for Instagram, Facebook, and TikTok, so it's a straight upload.

If you'd rather never think about it, our Done-For-You Posting add-on is $99/month. You connect your accounts once, and we schedule and publish every video for you on a consistent cadence. Most contractors who add it do so because the videos were piling up unposted — which is the one way this whole thing stops working.

What if I don't like one of the videos?

Every video is reviewed by a human editor before it goes out, so anomalies are usually caught in advance. That said, you're welcome to one revision request per billing cycle if a video doesn't quite fit your brand. And if you spot an actual issue with a video — something miscaptioned, mis-edited, or factually off — send us a message and we'll have a second reviewer take a fresh look at no extra charge.

Can I request specific topics or focus areas?

Yes. After your initial intake, you can email us anytime before your next batch to update your service focus, request topics, or adjust direction. Your input is rolled into the upcoming batch.

Will my videos repeat or look the same every month?

No. Our system tracks every topic we've created for you and rotates fresh ones so your feed never feels stale. Your audience always sees something new.

What add-ons can I get, and do I need them?

You don't need any of them — every plan is complete on its own. Add-ons exist for contractors who want a specific thing the base plan doesn't do:

  • AI Spokesperson — $149/month. A consistent on-screen presenter in your videos, using your photo or a character we create for you.
  • Second Language Track — $49/month per language. Every video also delivered in another language, so you reach the half of your market that scrolls past English.
  • Done-For-You Posting — $99/month. We publish everything to your accounts on schedule.
  • Real Footage Package — $99/month. Up to 8 clips a month built around your actual job sites and finished work.
  • Video quality upgrades — from $39/month. Sharper visuals, or full AI motion instead of moving stills, from $79/month.

See the Services page for the full menu. You can add or drop any of them later.

Can I have someone on screen in my videos?

Yes — that's the AI Spokesperson add-on, $149/month on any plan. You can send us a photo of yourself and we'll build a presenter from it, or we'll create an original character to be the consistent face of your brand. Character creation is included free with the add-on; there's no setup fee. We match the best available voice for you — we don't clone voices.

Do you make videos in Spanish or other languages?

Yes. The Second Language Track add-on is $49/month per language and gives you every video in a second language alongside the English version — not instead of it. Spanish is what most contractors ask for, but we support 32+ voice languages. If a meaningful share of your service area speaks another language, this is usually the cheapest reach you can buy.

Can you use footage of my actual work?

You never have to film anything — but if you want your own job sites in the mix, the Real Footage Package is $99/month and covers up to 8 clips per month. Send us whatever you shoot on your phone and we'll cut it into your content. It works well for before-and-afters and finished installs, where the real thing is more convincing than anything generated.

Can I buy a single video without subscribing?

Yes — the Signature Cinematic Ad is a one-time $249 purchase and doesn't require a plan. It's a 30-second cinematic commercial in 4K at 60fps, built for a website header, a pinned post, paid ads, or a TV-style spot. Subscribers buy it too, usually as the anchor piece their short-form content points back to.

How do I add an add-on after I've already signed up?

Email us at team@lighthousedigitalstudio.com and tell us what you want. We'll add it to your existing subscription — it takes us about thirty seconds and it shows up on your next invoice, on the same billing date, as one charge. You can also select add-ons at checkout when you first sign up.

Can I switch plans?

Yes. You can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle.

How do I cancel?

Anytime, in about ten seconds. Your receipt emails include a link to the Stripe customer portal, where you can cancel, update your card, or download invoices yourself. You can also just email us. No long-term commitment, no cancellation fees, no phone call to sit through.

Do you guarantee leads or results?

No service can honestly guarantee a specific number of leads — too many factors are outside our control. What we do guarantee is consistent, high-quality content that keeps your business visible where homeowners spend their time. Visibility and consistency are what drive long-term lead growth, and that's what this plan delivers.

Can I see examples of your videos?

Yes — visit our Examples page to see real sample videos for flooring, HVAC, and roofing contractors.

Still have questions?

We'll give you a straight answer.

Send us a message — no obligation, no pressure.