Last updated: June 6, 2026
The short version
Lighthouse Digital Studio is a monthly subscription. You can cancel anytime. We do not pro-rate refunds for unused time in your current billing month, but you'll continue to receive videos through the end of the period you've paid for.
We will refund or credit you if we fail to deliver the videos your plan includes due to a problem on our end.
How cancellation works
You can cancel your subscription at any time from your account or by emailing team@lighthousedigitalstudio.com.
When you cancel:
- Your subscription remains active through the end of the current billing month.
- You continue to receive any videos remaining for that month.
- You will not be charged again for the next month.
- We do not refund the current month's payment because the work for that month has already been planned or started.
When we will refund or credit you
We'll make it right in these situations:
- We fail to deliver your plan. If we don't deliver the full number of videos your plan includes in a given month due to a problem on our end, we'll first try to make it up by delivering the missed videos in the following month or applying a credit to your next month. If that isn't possible, we'll issue a partial refund proportional to what wasn't delivered.
- Duplicate charges or billing errors. If you're accidentally charged twice or charged for a plan you didn't sign up for, we'll refund the error promptly. Email us with the details.
- Service we never started. If you subscribed and we hadn't yet started producing your videos when you cancelled (typically the first 48 hours after signup, before we've sent the intake form or begun work), we'll consider a full refund on a case-by-case basis.
When we will not refund
We do not refund in these situations:
- You cancel mid-month and want a refund for unused days in the current billing month.
- You decided you don't like the videos after they were produced according to your intake form. We'll always work with you on revisions, but creative differences after delivery aren't grounds for refund.
- You did not post the videos we delivered, or you posted them and didn't get the results you hoped for. We don't guarantee marketing outcomes (see our Terms of Service).
- You forgot to cancel before the next billing cycle. Cancellation is your responsibility — we recommend setting a reminder.
How to request a refund
Email team@lighthousedigitalstudio.com with:
- The email address on your subscription
- The date of the charge
- A short explanation of what happened
We'll respond within 2 business days. Approved refunds are processed within 5–10 business days and will appear back on your original payment method.
Chargebacks
If you have a billing concern, please email us first — we'll usually resolve it within a day or two. Filing a chargeback before contacting us results in cancellation of your subscription and a permanent ban from future signups. We track and dispute fraudulent chargebacks.
Contact
Questions about this policy? Email team@lighthousedigitalstudio.com.